Fascinating but flawed Pew report finding that people are not inclined to share controversial views (at least about Edward Snowden) on social media, and far less so than when talking face-to-face. Moreover, this carries over into face-to-face interactions. The ‘spiral of silence’ in the title is to do with how social media habits become social habits in our physical lives. It’s an evocative phrase that suggests harm is being caused. At least, that is how it is presented and how the press are reporting on it. I’m not convinced. Not at all.
The obvious findings
That people are reluctant to stir controversies on social media is not surprising. Most general-purpose social networking systems (which is the subset of social media that the researchers were looking at) indiscriminately connect us and our posts with everyone in our online social network on a given system. This is quite unlike face-to-face converstations where we are intimately aware of our audience and always addressing a smaller subset of the whole, so of course we are aware that some of our audience may not appreciate or care about those opinions. We therefore tend to express them more circumspectly on social media than we do in places where we can better control who we are talking with. This is especially true now that most of us have learned that things are easily misinterpreted online when expressed as text. Moreover, face-to-face, there is little chance that our comments may be happened upon by people some time in the future who are not yet even in our network. This particular problem equally affects social networking systems like the Landing or Google + that make a big point of the ability of members to selectively choose the circles of individuals with whom they share. Given the diversity of the audience and permanence of the result, it is natural not only to wish not to offend or spark and argument, but also to not want to appear dumb, and to have that dumbness on (semi) permanent record. Face to face, we can correct ourselves when shown to be fools, and no one thinks the less of us but, online, our original foolishness has the same archival permanence as our correction. It is perfectly reasonable to be wary. Furthermore, the the particular issue that Pew chose to investigate (Snowden’s revelations) is far from neutral to the questions they were asking. Thinking about the Snowden/NSA case would likely encourage subjects to focus on the other shadier and malevolent people that might be looking at their posts without their consent or knowledge, not to mention on concerns about privacy on social media in general. Given the nature of the controversy, the survey questions give a reminder that opinions expressed on the subject online might well be used against us. The fact that the study relied upon self-reporting therefore makes it less reliable than it might have been about a less Internet-related topic.
Where it gets interesting
So far so obvious. However, the study goes further. The findings appear to show that social media users are more sensitive to the opinions and beliefs of others, both online and off, and are reluctant to share beliefs that differ from those of social media contacts offline as well as on. This is interesting. The study goes on to say that:
“This suggests a spiral of silence might spill over from online contexts to in-person contexts, though our data cannot definitively demonstrate this causation. It also might mean that the broad awareness social media users have of their networks might make them more hesitant to speak up because they are especially tuned into the opinions of those around them.”
So, the suggestion is that engagement in social media sensitizes us to others in what might be seen as quite positive ways – social media users care more about what other people think. The downside of this is the fact that we are therefore less likely to challenge things that we see as wrong, less inclined to express dissent, and this may have deep unforeseen consequences for society as a whole. In effect, social media are making us all a little more Canadian! Well, maybe. The researchers laudably note that they cannot demonstrate this causation though, unfortunately and with far less good conscience, they put ‘spiral of silence’ into the title, suggesting that this is what they have actually found and making sensationalist headlines considerably more likely. Bad move.
There is another interpretation.
I was surprised to discover that “an internet user is 1.63 times more likely to have obtained even a little news on the Snowden-NSA revelations from radio and television than a non-internet user.” So, not only are Internet users more sociable than non-users in real life, they also pay more attention to broadcast sources. This is particularly true of Twitter and Instagram users (3.67 and 4.02 times more likely than a non Internet user, respectively) and less true (though still true) of Pinterest and LinkedIn users.
Though it does discuss possible reasons for inter-media differences, the report does not provide much speculation on the reasons for the internet-user/non-user divide. I speculate (in Devil’s advocate mode) that it might be because it is increasingly hard to find people that are not Internet users, especially in America where this survey was conducted. In this particular case only 456 of 1801 participants were not Internet users, which is surprisingly high at around 25%, but still sufficiently small to make one suspicious. In a good number of cases the reasons for not being Internet-connected are undoubtedly economic, which in itself makes for a demographic that is far from representative. Also, there is probably some significant skewing due to the fact that those who intentionally (whether through fear or deliberate action) divorce themselves from the world of the Internet, even though they could afford it, may have a different attitude to electronic media in general. Either way, this is not comparing like with like. As an overall demographic, non-Internet users are likely becoming increasingly unusual and non-representative of the population as a whole, so perhaps willingness to discuss political hot potatoes is sympomatic of the same thing or things that prevent them from engaging online in the first place. It might well be that what we see on social media has always been the norm and that the skewing in this case is simply revealing that those who do not use the Internet are, on average, different, and they always have been. Maybe they care less what others think or feel. Or maybe their being offline proves that they are more critically atuned. Maybe (and very likely) the topic chosen is one that reinforces and confirms their deep suspicion of the Internet, about which they feel strongly enough both to avoid it and to make their feelings known to others. Whatever, the chances are that there are some common differences.
Equally, the fact that there are also differences between people that use different social media might be due to the kinds of socialization the systems support, rather than differences caused by the media themselves. For instance, most of us choose LinkedIn for professional contacts and information, while we use other sites for different kinds of social activity. People are almost certainly more drawn to social media that support how they tend to want to behave than those that don’t, notwithstanding the strong peer pressure and network effects that make some of them join in anyway. And, just because they join them, doesn’t mean that they use each of them for the same purposes. Those of us that use multiple social media tend to use them differently, with different (often overlapping) networks and different intents. Different levels of political debate are likely not caused by the social media and the networks that inhabit them: we choose those networks because of those differences.
I am not suggesting that any of my speculations are better than the conclusions drawn by the researchers or commentators on the research in the International press (that are, not unexpectedly, very selective about the findings they report on). The point is that this research does not appear to prove my speculations false. I’m almost sure that the researchers are correct in thinking that different social media reinforce different behaviours, that we are affected by norms and behaviours of others on social media, and that our behaviour in social media has an effect on our behaviour in the physical world. It would be exceedingly odd if it did not. But I’m not at all sure that these results show that. To prove that point I think it would be a minimal requirement to at least do a longitudinal study that shows behavioural changes when people engage in new social media, rather than a snapshot of how they behave now in the context of a topic that is deeply relevant to social media use. It is irresponsible to suggest causation where all that has been found is correlation, with very good grounds for suspecting other causal factors play a significant role and the methodology itself introduces bias. That’s a crucial flaw and it’s a pity, because there is plenty of good information in this report and some thought-provoking findings. It does not need a gutter-press friendly veneer.
Address of the bookmark: http://www.pewinternet.org/files/2014/08/PI_Social-networks-and-debate_082614.pdf