Every attempt to manage academia makes it worse

Excellent post from Mike Taylor on the inevitable consequences of the use of incentives to shape a system (in this case, an educational system). As Mike notes, the problem is well-known and well understood, yet  otherwise intelligent people continue to rely on extrinsic incentives to attempt to shape behaviour. It’s a classic Monkey’s Paw problem – you get what you wish for but something very bad will inevitably happen, often worse than the problem you are trying to solve. We can make people do things with extrinsic incentives (reward and punishment), sure, but in doing so we change the focus from what we want to achieve to the reward itself, which invariably destroys intrinsic motivation to do what we want done, reinforces our power (and thus the weakness of those we ‘incentivize’), and ultimately backfires on us in tragically predictable ways, because what we actually want done is almost never the thing we choose to measure.

some consequences of incentives, Edwards and Roy (2017)

Our educational systems (and many others) are built around extrinsic incentives, from grades through to performance-related pay through to misguided research assessment exercises, evaluations based on publication records, etc. The consequences are uniformly dire.

Mike quotes Tim Harford (from http://timharford.com/2016/09/4035/) as providing what seems to me to be the only sensible solution:

“The basic principle for any incentive scheme is this: can you measure everything that matters? If you can’t, then high-powered financial incentives will simply produce short-sightedness, narrow-mindedness or outright fraud. If a job is complex, multifaceted and involves subtle trade-offs, the best approach is to hire good people, pay them the going rate and tell them to do the job to the best of their ability.”

Well said. Except that I would add that the effects on motivation of any incentive scheme are always awful, and that’s the biggest reason not to do it. It’s not just that it doesn’t achieve the results we hope for: it’s that it is unkind and dehumanizing. With that in mind, I wouldn’t tell them to do the job to the best of their ability. I might ask them. I might help to structure a system so that they and everyone else can see the positive and negative consequences of actions they take. I might try to nurture a community where people value one another and are mutually supportive. I might talk to them about what they are doing and offer my support in helping them to do it better. I might try to structure the system around what people want to do rather than trying to make them fit in the system I want to build. At least, that’s what I would do on a good day. On a bad day, under pressure from multiple quarters, overworked and overstressed, I might fall back on a three line whip or a plea to do their bit. I might make trades (‘do this and I will take away that’) or appeal to a higher authority (‘the Dean says we must…’) or to my own authority (‘this has to be done and you are the best one to do it..’), or to duty (‘it is in our contract that we have to do performance assessments…’).  And that’s where the problems begin.

Mike recommends Tim Harford’s ‘The Undercover Economist’ as a way out of this loop. I will read this, as I have read many books offering similar insights. It seems at first glance to fit very well with the findings of self-determination theory as well as behavioural economics. However, though the causes described here are the result of a failure to understand human motivation, this is, at heart, a systems problem of a broader nature: I recommend The Systems Bible (formerly Systemantics) by John Gall Systemantics by John Gall (formerly the Systems Bible) for a comprehensive set of explanations of the kinds of phenomena that give rise to stupid behaviour by groups of intelligent people. The book is deliberately funny, but the underlying theory on which it is based is extremely sound.

Address of the bookmark: https://svpow.com/2017/03/17/every-attempt-to-manage-academia-makes-it-worse/

I am a professional learner, employed as a Full Professor at Athabasca University, where I research lots of things broadly in the area of learning and technology and teach mainly in the School of Computing & Information Systems, of which I am the Chair. I am married, with two grown-up children, and live in beautiful Vancouver.

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